How can I complain about not receiving my bonus after payment?

If your bonus did not appear after making a payment on Mostbet, follow these steps:

1. Check bonus conditions:

   • See if you entered any promo code correctly.
   • Make sure your deposit amount meets the casino bonus requirements.
   • Confirm you did not already receive this bonus before.

2. Take screenshots:

   • Payment confirmation (bKash/Nagad/rocket/card etc.).
   • Mostbet account balance and bonus section.

3. Contact support:

   • Open “Support” or the chat icon on the site/app.
   • Describe the issue: time of payment, amount, payment method, expected bonus.
   • Attach your screenshots.

4. Follow up:

   • Note your complaint/ticket number.
   • If needed, also write to the official support email from your registered email.

Tip: Always wait 10–15 minutes after payment; sometimes bonuses are added with a short delay.

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