Introduction

These Terms and Conditions (the “Terms”) govern the relationship between you (the “Player” or “you”) and the online gaming platform operated under the brand name “Mostbet” (“Mostbet”, “we”, “us”, or “our”). By accessing, registering for, or using any services, games, promotions, or functionalities provided by Mostbet, you accept and agree to be bound by these Terms in full, as well as by any additional rules, policies, or guidelines that we may publish from time to time. These Terms apply to all aspects of your interaction with our casino, sports betting, Slots, and any other gambling products we may offer through our website or mobile applications. If you do not agree with any part of these Terms, you must not create an account, deposit funds, place bets, or otherwise use the services provided by Mostbet. You acknowledge that gambling involves financial risk, and you confirm that you are engaging with our services voluntarily and at your own discretion. You further confirm that it is your sole responsibility to understand the legal framework applicable to online gambling in your jurisdiction before using the services of Mostbet.

These Terms are designed to ensure a safe, fair, and transparent gaming environment for all Players, with a special focus on responsible gambling and legal compliance. We have taken particular care to structure this document in a clear and detailed manner so that you can easily understand your rights and obligations. However, these Terms constitute a legal agreement, and you are strongly advised to read them carefully in full before proceeding to register or to use any of our services. By continuing to use the platform, you confirm that you have read, understood, and accepted all the provisions contained in these Terms, as they may be amended from time to time. Any reference to “games” in these Terms shall include, but is not limited to, casino games, Slots, table games, live dealer games, sports betting, virtual sports, and any other interactive gambling services we may offer.

Mostbet reserves the right to modify, update, or replace these Terms whenever necessary, in order to comply with applicable laws, regulatory requirements, technological developments, or business needs. Changes may affect, among other things, eligibility criteria, bonus rules, payment methods, or responsible gambling tools. Where changes are considered material, we will make reasonable efforts to notify you in advance via email, on-site messages, or notices on our website. However, it remains your responsibility to regularly review these Terms so that you stay informed of any updates. Continued use of the services after the effective date of any amendments shall constitute your acceptance of the revised Terms. If you do not agree with revised Terms, you must immediately cease using the platform and request account closure.

Our platform is intended exclusively for adults who meet the minimum age requirement of 18 years and who are legally permitted to participate in online gambling under the laws of their country or region. We take underage gambling very seriously and enforce strict policies to prevent minors from accessing our gambling services. We also place strong emphasis on responsible gambling, encouraging Players to treat gambling as a form of entertainment, not a means to generate income. To support this goal, we provide a range of tools and resources that can help you manage your gambling behaviour, including deposit limits, session reminders, cooling-off periods, and self-exclusion mechanisms. Details of these tools and how to use them are set out in the Responsible Gambling section below. By registering and using our platform, you confirm that you are aware of the risks associated with gambling and that you will use our services responsibly.

These Terms, together with our Privacy Policy, Cookie Policy, bonus terms, and any other supplemental rules, form the entire agreement between you and Mostbet with respect to the use of our services. In the event of any inconsistency between these Terms and any other document referred to herein, these Terms shall prevail, unless the other document explicitly states otherwise. Any headings used in these Terms are for convenience only and do not affect the interpretation of the text. If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. By agreeing to these Terms, you also agree that all communications and records related to your use of the platform may be stored and produced in electronic form.

Acceptance of Terms

By creating an account, logging in, or otherwise accessing the services provided by Mostbet, you expressly acknowledge that you have read, understood, and accepted these Terms in their entirety. Acceptance of the Terms is a prerequisite for using our platform; without such acceptance, you are not permitted to register, deposit funds, play any games, or participate in any promotional offers. You understand that this acceptance forms a legally binding contract between you and Mostbet, governing all aspects of your relationship with us. If you disagree with any provision within these Terms, you must refrain from using the platform and must not attempt to open an account or place any bets. You further agree that it is your own responsibility to ensure that you remain up to date with any changes or amendments to these Terms.

In addition to these general Terms, certain products, games, bonuses, or promotional campaigns may be subject to specific terms and conditions. These specific terms will be presented to you at the relevant time, for example when you opt in to a promotion or when you access particular games or features. By participating in any promotion or by playing any game, you agree to be bound not only by these Terms but also by any applicable specific terms. In case of conflict between these Terms and any promotion-specific terms, the specific terms for that promotion shall take precedence, but only in relation to that promotion. You are responsible for reading and understanding such additional rules and for complying with them fully.

The language used for these Terms is English as commonly used in Bangladesh, and you agree that all communications, notices, and information provided by us shall be in this language, unless otherwise agreed. If we provide translations of these Terms or any other documents into other languages, such translations shall be for convenience only, and the English version shall prevail in case of any discrepancy. By accepting these Terms, you confirm that you have sufficient understanding of the English language to fully comprehend their content and implications. You also agree that any disputes relating to interpretation shall be determined based on the English version only.

Your acceptance of these Terms also constitutes your consent for Mostbet to carry out any verification checks that we may require to confirm your identity, age, payment methods, and compliance with applicable law. Such checks may include identity verification, age verification, address verification, and verification of ownership of payment instruments. You agree to provide accurate, complete, and up-to-date information when requested and to cooperate promptly with our verification procedures. Mostbet reserves the right to suspend or restrict your account if you fail to provide the required documentation or if the information you provide is found to be false, incomplete, or misleading. Any violation of these Terms may result in the closure of your account, forfeiture of winnings, and notification to relevant authorities where required by law.

By continuing to use our services after any updates to these Terms, you are deemed to have accepted the revised Terms from their effective date. We recommend that you print or save a copy of the current Terms for your records so that you can refer to them in the future if necessary. If you have any questions or concerns about these Terms, you should contact our customer support team before proceeding to use our services. It is important that you do not proceed with registration, deposits, or gameplay unless you are fully comfortable with all aspects of these Terms. Your continued access and use of the Mostbet platform will always be treated as clear evidence of your acceptance and understanding of the legal obligations they impose.

Eligibility & Age Restriction (18+ only)

Access to and use of the services offered by Mostbet is strictly limited to individuals who are at least 18 years of age, or who meet any higher minimum age requirement applicable in their country of residence. By creating an account, you confirm that you are 18 years old or older and that you have full legal capacity to enter into binding contracts according to the laws of your jurisdiction. We explicitly prohibit minors from registering, depositing, or engaging in any gambling activities on our platform. To enforce this policy, we may request proof of age at any time, and we reserve the right to suspend or terminate any account where we have reasonable grounds to believe that the Player is underage. Any funds deposited by an underage Player may be returned where possible, and any winnings generated by such Player may be forfeited and may not be claimable.

Gambling at a young age can lead to serious financial, psychological, and social harms, and Mostbet is committed to taking strong measures to protect minors and young people from these risks. Early exposure to casino games, Slots, or sports betting can contribute to the development of unhealthy gambling habits, which may negatively impact education, relationships, and mental health. For this reason, we encourage parents and guardians to take proactive steps to restrict minors’ access to gambling sites, including the use of parental control software and supervision of internet usage. If you are a parent or guardian and you suspect that a minor in your care holds an account with Mostbet, you should contact us immediately so that we can investigate and take appropriate action. We will treat such reports with urgency and discretion.

In addition to age restrictions, you must ensure that online gambling is legal in your country or region before you use our services. Some jurisdictions prohibit or regulate online casino gaming and betting, and it is your sole responsibility to comply with the laws applicable to you. By agreeing to these Terms, you confirm that you are not breaking any law or regulation by using our platform and that you understand the possibility of legal consequences if you do so. We do not provide legal advice, and we strongly recommend that you seek independent legal guidance if you are unsure about the legal status of online gambling in your locality. Mostbet shall not be held liable for any legal penalties or consequences you may face as a result of unlawful use of our services.

Mostbet reserves the right to refuse access to the platform or to close accounts where we have reason to believe that you are located in a jurisdiction where online gambling is prohibited or restricted, or where we have reason to believe that you have violated applicable age restrictions. We may conduct geo-location checks, IP address analysis, and other verification methods to ensure compliance with territorial and age-based requirements. If we detect that you are accessing our platform from a restricted territory or using technological means to disguise your location, we may immediately suspend or terminate your account and withhold winnings subject to applicable law. Your obligation to comply with age and eligibility requirements is continuous and not limited to the moment of registration. By continuing to use the services, you confirm that your circumstances remain compliant with these Terms.

We strongly advise that you do not share your account details, password, or device access with minors or any other persons who do not meet eligibility criteria. You are solely responsible for ensuring that your account is not used by any unauthorized third party, including minors within your household. If you become aware that your account may have been used by an underage person, you must notify us immediately so that we can take steps to secure the account and investigate. Failure to report such misuse may result in serious consequences, including account closure, forfeiture of winnings, and bans from future use of the platform. Protecting young people from the risks of gambling is a shared responsibility, and your cooperation is essential to upholding this principle.

Account Registration

To access the real-money services and features provided by Mostbet, you must complete the account registration process and open a Player account. During registration, you will be asked to provide accurate personal information, including but not limited to your full name, date of birth, residential address, email address, and telephone number. You may also be required to choose a unique username and a secure password, which you must keep confidential at all times. By submitting your registration details, you confirm that all information provided is true, complete, and up to date, and that you will promptly update it if any changes occur. Only one account is allowed per individual, household, IP address, device, or payment method, unless explicitly authorized by us in writing.

You are solely responsible for maintaining the confidentiality of your login credentials and for ensuring that your account is not used by any third party. Any actions taken under your account, whether authorized by you or not, will be considered as actions taken by you. If you suspect that your login details have been compromised, or if you observe any unauthorized activity on your account, you must notify us immediately. Mostbet shall not be liable for any losses or damages arising from unauthorized access where you have failed to take reasonable care to safeguard your credentials. We may request additional information or documentation to verify your identity at any stage, including during registration, before processing withdrawals, or where suspicious activity is detected.

As part of our legal and regulatory obligations, including those related to anti-money laundering and counter-terrorist financing (AML/CTF), we may conduct identity verification checks, also known as Know Your Customer (KYC) procedures. You may be required to provide acceptable proof of identity, such as a passport or national ID card, proof of address, and evidence of payment method ownership. We reserve the right to suspend or restrict your account until successful completion of these checks. Failure to provide the requested documents within a reasonable time frame may lead to account closure and the retention of funds where required by law. All personal information collected during registration and verification will be handled in accordance with our Privacy Policy and applicable data protection laws.

During registration, you may have the option to set initial responsible gambling limits, such as daily, weekly, or monthly deposit limits, which can help you control your spending from the outset. We strongly recommend that you consider using these tools to maintain healthy gambling habits and to avoid overspending. You will also be required to confirm that you have read and accepted these Terms, our Privacy Policy, and any other applicable policies before your account can be activated. If you do not agree with any of our policies, you must not complete the registration process. Once your account is created, you may access the casino games, Slots, and other services available on our platform, subject to any geographical restrictions and verification status.

Mostbet reserves the right, at its sole discretion, to refuse registration or to close an account without prior notice if we have reasonable grounds to believe that the Player has violated these Terms, provided false information, or engaged in fraudulent or abusive behaviour. In such cases, we may withhold or cancel any winnings, subject to applicable law and regulatory guidance. You must not sell, transfer, or allow others to use your account for any purpose, including for the purpose of arbitrage, collusion, or bonus abuse. Any such activity is strictly prohibited and may result in immediate termination of your account. By registering with Mostbet, you acknowledge and accept that all decisions made by the company in respect of account opening, maintenance, or closure are final, subject to your rights under the Complaints & Dispute Resolution section of these Terms.

Deposits & Withdrawals

To participate in real-money casino games, Slots, sports betting, or other wagering activities on the Mostbet platform, you must deposit funds into your Player account using one of the payment methods made available to you. All deposits must originate from payment instruments that are registered in your own name, and you may be required to provide evidence of ownership for verification purposes. Deposits will typically be credited to your account balance promptly, but processing times may vary depending on the selected payment method and intermediary financial institutions. Mostbet does not guarantee instant processing and shall not be held liable for any delays caused by banks, payment service providers, or technical issues beyond our control. You are responsible for ensuring that there are sufficient funds in your payment account when initiating a deposit and that you comply with any limits or rules imposed by your bank or payment provider.

Withdrawals of winnings or remaining balances are subject to our verification procedures, risk checks, and compliance with AML/CTF regulations. Before processing a withdrawal, we may require you to complete identity verification checks, including submission of ID documents and proof of address, and to confirm ownership of the payment method to which the withdrawal is being made. We reserve the right to process withdrawals via the same method and currency used for deposits, where feasible, to reduce the risk of fraud and money laundering. Withdrawal requests will be processed within a reasonable time frame, but actual receipt of funds by you may vary depending on banks and payment processors. We may set minimum and maximum limits for deposits and withdrawals, which will be communicated on the cashier page or within your account.

You understand and accept that certain payment methods may not be available in specific countries or regions, and that our list of supported methods may change from time to time. It is your responsibility to check the available options presented to you in your account and to select your preferred method accordingly. Some payment methods may involve fees or currency conversion charges applied by banks or third-party providers, and such costs shall be borne solely by you. Mostbet is not responsible for any losses resulting from exchange rate fluctuations or from charges levied by your payment institution. Where we apply any fees on our side, these will be disclosed in advance in the cashier section or within these Terms, as applicable.

In the event of suspected fraudulent activity, chargebacks, or violations of these Terms, Mostbet reserves the right to suspend deposits or withdrawals, to freeze your account balance, and to launch an internal investigation. You agree to cooperate fully with any such investigation, including by providing any information or documents reasonably requested. If chargebacks or payment reversals are initiated by you without valid cause, we may recover the amount owed from your account balance, cancel any pending withdrawals, and, where necessary, involve collection agencies or legal authorities. We may also share your information with relevant financial institutions, payment providers, or regulatory bodies to prevent further fraudulent behaviour. Any dispute about deposits or withdrawals should be raised with our customer support team as soon as possible and will be handled according to our Complaints & Dispute Resolution procedures.

All funds held in your Player account shall be used exclusively for participation in games, bets, and services offered by Mostbet. You must not use your account as a banking facility or for any purposes unrelated to gambling, such as transferring funds between payment methods or laundering money. Where we have reasonable grounds to suspect such misuse, we may report this to the relevant authorities and may freeze or close your account. If your account remains inactive for an extended period of time, we may apply an inactivity fee or take other actions as permitted by law and as described in these Terms or in a separate policy. You acknowledge that it is your responsibility to actively manage your funds, request withdrawals of surplus balances, and regularly review your account activity.

Payment Methods Table

The following table illustrates typical categories of payment methods that may be available on the Mostbet platform. Availability can vary depending on your country, currency, and verification status, and is subject to change.

You should review the cashier section within your Mostbet account for up-to-date information on which specific brands, currencies, and limits apply to you. All payment transactions are subject to security checks, and we may decline or refund deposits, or redirect withdrawals, to comply with regulatory requirements and internal policies. You must always ensure that the payment details you provide are accurate and belong to you, and you should retain proof of payment for your records.

Bonuses & Promotions

Mostbet may, from time to time, offer various bonuses, free spins, free bets, loyalty rewards, and other promotional incentives to eligible Players. Such offers may include a welcome bonus for new Players, reload bonuses, cashback offers, tournament prizes, and special promotions linked to particular casino games, Slots, or sporting events. Each bonus or promotion will be governed by specific terms and conditions that set out eligibility criteria, wagering requirements, time limits, maximum winnings, and any game restrictions. By claiming or participating in any bonus or promotion, you agree to be bound by both these general Terms and the particular conditions applicable to that offer. It is your responsibility to read and understand all relevant bonus terms before accepting or using any promotional funds.

Bonus funds and free spins are usually subject to wagering requirements, which specify how many times the bonus amount, and in some cases the deposit and bonus combined, must be wagered before any associated winnings can be withdrawn. If you attempt to withdraw funds that are still subject to wagering requirements, your withdrawal request may be delayed, adjusted, or cancelled, and any unsettled bonus may be forfeited in accordance with the relevant rules. Some games may contribute differently towards wagering, with certain casino games or Slots counting 100% of bets, while table games or low-risk bets may contribute a lower percentage or be excluded altogether. The detailed contribution rates and game restrictions will be stated in the bonus-specific terms. You must not engage in strategies designed to exploit or abuse bonuses, such as placing minimal risk bets or using multiple accounts to claim the same offer.

Mostbet reserves the right to modify, suspend, or terminate any bonus or promotion at any time, including for individual Players or groups of Players, where we have reasonable grounds to believe that the offer is being abused or where technical or legal reasons require such action. We may void bonuses and winnings where we detect patterns of play that indicate collusion, fraudulent activity, or violations of bonus rules. Examples of prohibited behaviour may include, but are not limited to, using a bonus solely to progress through game stages with minimal risk and then releasing larger bets with real funds, or engaging in arbitrage betting on multiple sites. In the event of such abuse, we may also close the associated account and restrict future participation in promotions. All determinations regarding bonus abuse are made at the sole discretion of Mostbet, subject to your rights to raise a complaint as described elsewhere in these Terms.

Eligibility for particular bonuses or promotions may depend on your country of residence, currency, account status, and previous promotional history. Some offers may be available only to new Players who have not previously registered with Mostbet, while others may be restricted to existing Players who meet certain activity thresholds. We may also use personalised promotional tools, such as targeted emails, SMS messages, or account notifications, to inform you of offers that are tailored to your profile. You may opt out of marketing communications at any time via your account settings or by following the unsubscribe instructions in our messages. However, if you opt out, you may not receive notice of certain promotions for which you might otherwise have been eligible.

If a bonus or promotion is credited to your account in error, due to a technical fault or human mistake, the erroneous bonus and any resulting winnings may be removed from your account, regardless of whether they have been wagered or not. In such cases, we will inform you as soon as reasonably possible and explain the correction made. You agree to return or repay any funds that have been incorrectly credited and that have already been withdrawn, if legally required. Mostbet shall not be liable for any damages or losses arising from such errors, beyond restoring your account to the state it would have been in without the mistake. By participating in any promotional offer, you confirm that you have read and understood all applicable conditions and that you will comply with them at all times.

Game Rules

Mostbet offers a wide range of games and betting opportunities, including casino games, Slots, live dealer tables, and sports wagering, each of which is governed by its own set of rules in addition to these general Terms. It is your responsibility to familiarise yourself with the specific rules of each game or betting market before placing any wagers. Game rules may include information on bet types, payout structures, minimum and maximum stakes, and any special features or bonus rounds. For sports betting, rules may cover settlement criteria, event cancellations, void bets, and how different markets are interpreted. For casino games and Slots, rules may explain paylines, return-to-player (RTP) percentages, special symbols, and jackpot conditions.

You acknowledge that the outcome of any game or bet is determined by the official rules and procedures associated with that product, which may be displayed within the game interface, on our website, or in separate rule documents. In the event of any discrepancy between the rules displayed in a game and these Terms, the rules provided within the relevant game or betting product shall generally govern the outcome and settlement of bets. Misunderstanding or lack of knowledge of the rules does not constitute a valid ground for refunding stakes or reversing results. Before participating, you should take time to read and understand all instructions, paytables, and rule descriptions provided. If you are unsure about any aspect of a game, you should contact customer support or refrain from playing until your doubts are resolved.

Mostbet reserves the right to correct any obvious errors or mistakes in game outcomes, odds, or bet settlements that may arise due to technical faults, human error, or misconfiguration. In such cases, we may adjust balances, void affected bets, or re-settle them according to the correct rules and odds that should have applied. If you become aware of any error or malfunction in a game, you must immediately cease play and notify us. You must not exploit or attempt to exploit game glitches, interface issues, or mispriced odds, and any winnings obtained by taking advantage of such issues may be voided. We may also take further action, including account suspension or closure, where we believe that Players have knowingly benefited from technical or rules-based anomalies.

We may add, remove, or modify games and betting markets at our discretion, including changing providers, updating software versions, or discontinuing specific products. While we seek to provide a stable and enjoyable gaming environment, we cannot guarantee that any particular game or feature will be permanently available. From time to time, we may temporarily suspend certain games for maintenance, upgrades, or security checks, and we will endeavour to minimize disruptions. During such maintenance periods, you may be unable to access particular games or features, and any active sessions may be paused or terminated. We shall not be liable for any loss of opportunity or potential winnings due to temporary unavailability of games, provided that any active settled bets and confirmed results are honoured according to the rules.

All bets placed and confirmed on the Mostbet platform shall be considered final, and you cannot cancel or amend a bet once it has been accepted by our systems, unless such cancellation is explicitly provided for by the rules of the particular product. It is your responsibility to verify the details of your bets, such as stake, odds, game selection, or lines, before confirming them. If you place a bet in error, you generally have no right to a refund of the stake, even if the error was due to a misunderstanding or misclick. We encourage you to double-check your selections before confirming and to use any available confirmation prompts or tools provided by the platform. Game histories, bet slips, and transaction records are accessible through your account and should be reviewed regularly to track your activity and spending.

Fair Play & RNG

Mostbet is committed to providing a fair and trustworthy gaming environment, where the outcome of all games is determined in an unbiased and random manner. For our digital casino games and Slots, we utilise a certified Random Number Generator (RNG) to ensure that each spin, card draw, or dice roll is statistically random and independent. The RNG is regularly tested by independent laboratories or auditors according to industry standards, and the results of such testing are used to confirm that the games are not rigged or manipulated. The theoretical return-to-player (RTP) percentages for each game are set by the game provider and are designed to reflect long-term expected payback, though actual results during individual sessions can vary significantly. You acknowledge and accept that gambling outcomes are based on chance and that there is no guaranteed way to predict or influence results.

Fair play also requires that all Players behave honestly and respect the rules of the games and the integrity of the platform. Any form of cheating, collusion, or advantage play that relies on exploiting technical vulnerabilities, insider information, or coordinated behaviour with other Players is strictly prohibited. This includes, but is not limited to, using automated tools or bots, attempting to manipulate RNG outcomes, or sharing confidential game data with others for coordinated betting. If Mostbet detects or reasonably suspects that a Player has engaged in unfair practices, we may void bets, confiscate winnings, and suspend or close the account. We may also share relevant data with regulatory authorities, game providers, and other operators to prevent further abuse.

Live dealer games, where real dealers operate tables in real time, are governed by the physical procedures and rules visible to Players through the streaming interface. These games are provided by reputable third-party studios that follow strict operational standards and use monitoring systems to ensure fairness and compliance. The outcome of live games is determined by physical processes, such as the spin of a roulette wheel or the dealing of cards, rather than an RNG. Mostbet, together with our providers, monitors live dealer sessions to detect irregularities, and we may void results or suspend games where we identify potential issues. In the event of disputes relating to live games, video replays and dealer logs may be used to determine the correct outcome.

In order to preserve a fair environment, Mostbet also deploys security measures and analytical tools to review betting patterns, gameplay activity, and transaction histories. These tools may identify unusual behaviour that could indicate collusion, bonus abuse, money laundering, or the use of illicit software. Players whose accounts are flagged by such systems may be subject to additional verification, temporary account restrictions, or in serious cases, closure. We may request explanations or supporting documentation, and failure to cooperate may be treated as evidence of wrongdoing. Our decisions with respect to fair play issues are made in good faith, based on available evidence and industry practices.

You agree that you will not attempt to reverse-engineer, decompile, or tamper with any software used on the Mostbet platform, nor will you interfere with its normal operation. Any attempt to gain unauthorised access to our systems, to alter odds, or to intercept communications between the platform and Players is strictly prohibited and may constitute a criminal offence. We reserve the right to take legal action against individuals or groups who engage in such conduct and to cooperate with law enforcement authorities. By using our services, you commit to participating solely in a fair and honest manner, relying only on officially provided interfaces and rules. Your adherence to these principles is essential for maintaining a secure and enjoyable gaming experience for all Players.

Responsible Gambling

Mostbet recognises that, while gambling can be an enjoyable form of entertainment for many adults, it also carries inherent risks that can lead to financial harm, emotional stress, and social difficulties if not properly managed. We are committed to promoting responsible gambling practices and providing our Players with tools and information to help them stay in control. Gambling should never be considered a source of regular income or a solution to financial problems; rather, it should be a recreational activity with clear limits on time and money spent. We encourage all Players, particularly those in Bangladesh and similar environments, to consider their personal and family responsibilities before engaging in gambling activities. By using our services, you acknowledge the risks associated with gambling and agree to take proactive steps to maintain healthy gambling behaviour.

Our responsible gambling policy focuses on prevention, early identification of problematic behaviour, and support for those who may be experiencing gambling-related harm. We provide a variety of self-management tools, including deposit limits, loss limits, wager limits, session reminders, reality checks, cooling-off periods, and self-exclusion options. These tools are designed to help you control your spending, manage the time you spend on the platform, and take breaks when necessary. You can usually activate and adjust these tools within your account settings, although certain changes, particularly increases in limits, may be subject to a cooling-off period to prevent impulsive decisions. We strongly recommend that you set limits from the moment you register and review them regularly in light of your personal circumstances.

Mostbet also monitors gameplay and transaction patterns to identify indicators of potential problem gambling, such as rapid and repeated deposits, extended play sessions without breaks, or frequent attempts to chase losses. Where our systems detect such patterns, we may contact you to offer information about responsible gambling tools or, in serious cases, to suggest a break from gambling. While we cannot assess every personal situation, our aim is to encourage safer gambling practices and to reduce the likelihood of harm. However, you remain primarily responsible for your gambling behaviour and for making informed decisions about when to stop. We cannot be held liable for losses incurred as a result of your failure to use available tools or to act on advice provided.

Tools & Features (table)

The table below summarises some of the main responsible gambling tools and features available on the Mostbet platform. Availability and specific parameters may vary by country and by product.

Support Resources

Mostbet encourages Players who feel that their gambling may be becoming problematic to seek support as early as possible. There are various independent organisations and counselling services that specialise in helping individuals affected by gambling-related issues. While availability of specific services may vary in Bangladesh and other regions, Players can typically access international help lines, online counselling platforms, and self-help groups. Generic support organisations, such as those focusing on gambling addiction, mental health, and financial advice, can offer confidential guidance and practical tools for recovery. We recommend that you research reputable organisations and contact them if you are in need of assistance.

If you contact our customer support team to discuss concerns about your gambling, we will treat your inquiry with sensitivity and confidentiality. Our staff are trained to provide information about the responsible gambling tools available on the platform and to guide you through the process of setting limits or applying self-exclusion. In cases where you request self-exclusion, we will explain the consequences, including the duration of exclusion and the restrictions on account access. We may also provide you with links or references to external support services that may be relevant to your situation. However, please note that we do not provide therapeutic or financial counselling ourselves, and you should seek professional help where needed.

You should consider the following signs that may indicate a gambling problem: difficulty stopping or controlling your gambling, spending more money or time on gambling than you can afford, chasing losses, neglecting work or family responsibilities, borrowing money or selling possessions to fund gambling, and feeling anxious, depressed, or guilty about gambling. If you recognise these indicators in your own behaviour or in someone close to you, we strongly urge you to take them seriously and to take immediate action. This may include setting stricter limits, using self-exclusion tools, or seeking professional support. Remember that gambling-related harm can affect not only the Player but also their family, friends, and wider community.

Under no circumstances should minors or young people be exposed to gambling as a way to cope with stress, to earn money, or to socialise. We ask all adult Players to act responsibly by not encouraging or demonstrating gambling activities to individuals under 18 and by ensuring that minors do not have access to gambling accounts or devices. If you are a parent or guardian, you should consider using technical filters, parental control software, and supervision practices to block access to gambling websites on devices used by minors. Mostbet takes its 18+ only policy very seriously, and we will cooperate with stakeholders to reduce underage gambling wherever possible. Your support in this matter is essential for maintaining a safe and responsible gaming environment.

Prohibited Activities

When using the Mostbet platform, you must comply with all applicable laws, regulations, and these Terms, and you must not engage in any activities that are fraudulent, abusive, or otherwise illegal. Prohibited activities include, but are not limited to, money laundering, terrorist financing, identity theft, use of stolen or unauthorised payment methods, and any attempt to disguise the source of funds. You must not use the platform to transfer funds between different payment methods for non-gambling purposes or to facilitate transactions on behalf of third parties. Any behaviour that aims to manipulate game outcomes, exploit software vulnerabilities, or obtain an unfair advantage is strictly forbidden. Mostbet reserves the right to report such activities to relevant authorities and to cooperate fully with investigations.

You are not allowed to create multiple accounts, whether in your own name or in the names of others, in order to circumvent restrictions, claim additional bonuses, or disguise your identity. Any accounts discovered to be linked through common IP addresses, devices, payment methods, or personal data may be investigated for duplication or collusion. If we determine that you have created or used multiple accounts in violation of these Terms, we may close all related accounts, cancel any bonuses, and void any winnings derived from such conduct. In addition, you may be banned from future use of the platform, and we may share information on this behaviour with other operators or regulators where appropriate. You are responsible for ensuring that you maintain only one active account with Mostbet unless explicitly permitted by us.

Collusion between Players, particularly in peer-to-peer games or sports betting scenarios, is also strictly prohibited. This includes coordinating bets, sharing confidential information, or using planned strategies to gain an unfair advantage over other Players or over the house. We reserve the right to monitor betting patterns and communications, insofar as permitted by law, to detect signs of collusion or syndicate betting. If we suspect that a group of Players is acting in concert to defraud or exploit the platform, we may void affected bets, seize funds, and close related accounts. Our decisions in such cases are based on comprehensive analysis, but you have the right to challenge them via our Complaints & Dispute Resolution procedures.

You must not use any form of automated system, software bot, or script to place bets, interact with games, or perform actions on the site that would normally be undertaken by a human Player. Automated tools can undermine fairness and are therefore considered a breach of these Terms. Similarly, you may not use any devices or techniques designed to record game outcomes, track patterns, or otherwise gain insight into future results beyond what is legitimately available within the interface. Any attempt to interfere with the normal functioning of the website, mobile app, servers, or communication systems, including hacking, denial-of-service attacks, or distribution of malware, is treated as a serious offence. Such behaviour may result in immediate account termination and legal proceedings.

Furthermore, you must not use the platform to distribute or promote any unlawful, offensive, or harmful content, including content that is defamatory, discriminatory, or incites violence. You are also prohibited from impersonating other persons or misrepresenting your affiliation with any entity in communications with Mostbet or other Players. Marketing, advertising, or promoting third-party products or services on our platform, without our prior written consent, is not allowed. Any misuse of our trademarks, logos, or branding for unauthorised purposes may result in legal action. By using the platform, you agree to respect the rights and safety of other Players and to refrain from any conduct that could damage the reputation or operations of Mostbet.

Restricted Countries (table)

Mostbet operates in compliance with applicable laws and regulatory requirements, and therefore our services are not available in certain jurisdictions where online gambling is prohibited or heavily restricted. It is your responsibility to ensure that you are not located in a restricted country when accessing or using our platform. The following table provides a non-exhaustive illustrative list of types of territories where access may be restricted. This list is for indicative purposes only and may be updated from time to time.

You must not attempt to access the platform from within restricted jurisdictions, including by using virtual private networks (VPNs), proxy servers, or other methods to disguise your location. If we detect that you have circumvented geographical restrictions, we may suspend or close your account, void bets, and confiscate winnings, subject to applicable law. We may use geo-location services, IP address checks, and document verification to determine your location. If your country of residence or place of access changes, it is your duty to inform us and to review whether you remain legally permitted to use the services. Continued use of the platform while in a restricted country constitutes a serious breach of these Terms.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account and use our services, we collect and process certain personal information, such as your identity details, contact information, transaction records, gameplay history, device identifiers, and communication logs. This data is used for various legitimate purposes, including account administration, provision of services, processing of payments, verification of identity and age, fraud prevention, and compliance with legal and regulatory obligations. We may also use your data to improve our products, to conduct analytics, and, where permitted, to send you marketing communications about relevant offers and promotions. All data processing activities are conducted in accordance with our Privacy Policy and applicable data protection laws.

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. These measures may include encryption, secure server configurations, access controls, and regular security audits. However, no system can be entirely immune to security incidents, and you acknowledge that we cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect your devices and accounts from unauthorised access. If you suspect that your data or account has been compromised, you must notify us immediately so that we can take appropriate action.

In order to provide our services and meet legal obligations, we may share your personal data with third parties, such as payment processors, identity verification providers, game suppliers, regulatory authorities, and law enforcement agencies. Such third parties are required to use the data only for the purposes specified by us and to provide adequate protection of your information. We may also transfer data across borders, including to countries that may have different data protection standards, but we will take reasonable measures to ensure that such transfers comply with legal requirements. By using our services, you consent to such data sharing and transfers, as outlined in our Privacy Policy, provided that they are necessary for the functioning and security of the platform.

You have certain rights with respect to your personal data, which may include the right to access, correct, or update your information, and, under certain circumstances, the right to request restriction of processing or deletion of your data. You also have the right to withdraw consent to marketing communications at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise your data protection rights, you should contact our customer support or use the relevant tools provided in your account. We will handle such requests in accordance with applicable laws and may require verification of your identity before making changes. Some data may be retained for a period of time after account closure, as required by law for purposes such as anti-money laundering checks, fraud prevention, or tax reporting.

Our website and mobile applications may use cookies and similar technologies to enhance your experience, remember your preferences, and collect usage statistics. Cookies may also be used for security purposes and to deliver more relevant content and promotions. You can manage your cookie preferences through your browser settings or using on-site tools, although disabling certain cookies may affect the functionality of the platform. Detailed information about the types of cookies we use and their purposes is provided in our Cookie Policy. By continuing to use the platform without changing your cookie settings, you consent to the use of cookies as described.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time, in whole or in part, for reasons including but not limited to breach of these Terms, suspected fraud, non-compliance with legal or regulatory obligations, or at your own request. Suspension may involve temporarily blocking access to your account, freezing your balance, or limiting certain functionalities such as deposits, withdrawals, or participation in promotions. During the suspension period, we may conduct investigations into the relevant issues, which may include reviewing transaction histories, gameplay records, and communications. You agree to cooperate fully with any requests for information or documentation during such investigations. Depending on the outcome, we may lift the suspension, impose restrictions, or proceed to terminate your account.

We may decide to close your account permanently if we have reasonable grounds to believe that you have engaged in serious misconduct, such as fraud, money laundering, underage gambling, collusion, or significant violations of responsible gambling commitments. Termination may also occur where your use of the platform poses a legal or regulatory risk, or where we are required to do so by a competent authority. In cases of termination, any remaining balance in your account may be returned to you, subject to deduction of any outstanding obligations, fees, or damages, and subject to applicable law. However, we may also withhold funds where required by law or where they are reasonably suspected to be linked to unlawful activities. We will notify you of the decision to terminate your account and, where appropriate, of the reasons for such decision.

You have the right to close your account at any time by contacting customer support or using the relevant self-service tools, if available. Before closing your account, you should withdraw any remaining funds, subject to verification procedures and withdrawal rules. Closing your account will not affect any obligations or liabilities that have already arisen under these Terms, such as disputes over prior bets, unpaid fees, or breaches of contract. If you wish to return to the platform in the future after voluntarily closing your account, you may be allowed to re-register, subject to our discretion and verification, unless you have self-excluded for responsible gambling reasons. In the case of self-exclusion, reactivation may not be possible before the end of the chosen exclusion period.

If your account remains inactive for a prolonged period, we may designate it as dormant according to our dormant account policy, which may set out specific timeframes and conditions. Dormant accounts may be subject to administrative fees, which are deducted from the remaining balance, provided that this is permitted by applicable law and clearly communicated to you in advance. We will make reasonable efforts to contact you before applying any dormant account measures, using the latest contact details provided. If no response is received and the balance is reduced to zero, we may proceed to close the account. Where required by law, any remaining funds on dormant accounts may be transferred to relevant authorities or handled in accordance with escheatment rules.

In all cases of suspension or termination, Mostbet will act in good faith and in accordance with legal and regulatory obligations. However, we retain broad discretion to protect the integrity of our platform, other Players, and our business. You acknowledge that some consequences, such as forfeiture of bonuses or closure of linked accounts, may follow from serious breaches of these Terms. Any disputes about suspension or termination decisions can be raised through the Complaints & Dispute Resolution procedure described below. Until such disputes are resolved, we may maintain any protective measures we deem necessary, including ongoing account restrictions.

Limitation of Liability

While Mostbet endeavours to provide a secure, reliable, and enjoyable gaming environment, you acknowledge and agree that your use of the platform is at your own risk. To the maximum extent permitted by law, Mostbet, its affiliates, officers, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of, or inability to use, the services. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses, even if we have been advised of the possibility of such damages. You are solely responsible for any decisions you make in relation to depositing funds, placing bets, and participating in games.

We do not guarantee that the website, mobile applications, games, or any other components of our services will be free from errors, interruptions, delays, or other technical issues. While we take reasonable measures to maintain continuous operation, technical problems, maintenance, or external factors may result in temporary unavailability or performance degradation. In cases where bets or games are interrupted due to technical faults, we will follow our internal policies and relevant game rules to address the situation, which may include voiding affected bets or restoring game states where technically feasible. Our liability for any malfunction shall be limited to the amount of the stake placed in the affected game or bet or to re-crediting your account with the amount of the disputed transaction.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. To the extent that any statutory rights apply to you in your jurisdiction, these Terms are not intended to restrict or override such rights. However, where permissible, our total aggregate liability to you for any and all claims arising from or related to your use of the platform shall be limited to the total amount of bets or wagers you have placed with us during the six months preceding the event giving rise to the claim. You agree that this limitation reflects a fair allocation of risk between you and Mostbet, taking into account the nature of the services provided.

You are responsible for ensuring that your use of the platform complies with your local laws and regulations, including taxation and reporting obligations related to gambling winnings. Mostbet does not provide tax advice, and we shall not be liable for any tax liabilities, penalties, or interest you may incur as a result of using our services. You should consult independent professional advisers if you are unsure about your tax obligations. Furthermore, you are responsible for the cost of internet access, data charges, and any other expenses associated with using our website or applications. We shall not be liable for any losses or damages arising from issues with your internet service provider, device incompatibility, or security measures installed on your devices.

By accepting these Terms, you agree to indemnify and hold harmless Mostbet, its affiliates, and its personnel from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to your breach of these Terms, your violation of any law or third-party rights, or your misuse of the platform. This indemnity obligation survives the termination of your account and shall remain in force as long as necessary to resolve any outstanding matters. If we incur costs or suffer losses due to your conduct, we may deduct the corresponding amounts from your account balance, subject to applicable law. Where the balance is insufficient, we reserve the right to seek recovery through other legal means.

Complaints & Dispute Resolution

Mostbet aims to provide fair, transparent, and professional services, but we recognise that disagreements or misunderstandings may occasionally arise. If you have any complaint regarding our services, including but not limited to account management, game outcomes, bonus settlements, or payment processing, you should first contact our customer support team. You may be asked to submit your complaint in writing, providing all relevant details, such as your username, the date and time of the incident, the game or bet involved, and a clear description of the issue. We recommend that you raise your complaint as soon as possible after the event occurs, as older incidents may be more difficult to investigate.

Upon receiving your complaint, Mostbet will acknowledge receipt and begin an internal investigation. We will review our records, game logs, transaction histories, and any communications relevant to your case. Our goal is to resolve complaints promptly and fairly, and we will typically provide you with a response within a reasonable time frame, depending on the complexity of the matter. In some cases, we may request additional information from you to clarify certain aspects of the complaint. You agree to cooperate fully and provide such information in a timely manner. All decisions will be based on the evidence available and the applicable rules and Terms.

If, after receiving our response, you remain dissatisfied with the outcome of your complaint, you may request that the matter be escalated to a higher level within our organisation for further review. Depending on our licensing and regulatory framework, you may also have the option to refer the dispute to an independent third-party dispute resolution service or regulatory authority. Information about any such external bodies, where applicable, may be made available upon request or on our website. When using external dispute resolution, the decision of the relevant body may be binding or non-binding, depending on the applicable rules and jurisdiction. Before initiating external procedures, you should ensure that you have fully exhausted our internal complaints process.

You agree that you will not file duplicate or overlapping complaints through multiple channels or jurisdictions in an attempt to obtain a more favourable outcome. We reserve the right to refuse to engage with complaints that are manifestly unfounded, malicious, or abusive. We may also decline to respond further where a matter has already been conclusively resolved or decided by a competent authority or dispute body. All complaints and dispute communications shall be treated with respect and professionalism, and we expect the same courtesy from Players. Offensive, threatening, or harassing behaviour towards our staff may result in account restrictions or closure.

Any claim or cause of action arising out of or related to your use of the platform must be brought within the applicable statutory limitation period and, where allowed by law, within a maximum of one year from the date on which the cause of action arose. After this period, such claims shall be deemed waived and time-barred. You agree that evidence from our systems, including game logs, transaction records, and communication archives, shall be considered accurate and authoritative in the absence of clear evidence to the contrary. We may retain records of complaints and their outcomes for a period of time as required by law or for the purpose of improving our services.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Mostbet platform, shall be governed by and construed in accordance with the laws of the jurisdiction specified by Mostbet in its licensing and corporate documentation, unless mandatory law in your own jurisdiction provides otherwise. The choice of governing law does not affect your rights under any mandatory consumer protection laws that may apply to you. By using the platform, you agree that the courts of the relevant governing jurisdiction shall have jurisdiction to hear and determine any disputes arising from these Terms, subject to any alternative dispute resolution mechanisms described above. Where permissible, you and Mostbet agree to submit to the exclusive or non-exclusive jurisdiction of those courts, as specified by applicable law.

The determination of the governing law and jurisdiction is made to provide legal certainty and consistency, taking into account regulatory obligations, licensing conditions, and the international nature of online gambling. However, nothing in this section shall prevent Mostbet from bringing proceedings against you in any other court of competent jurisdiction, particularly in relation to unpaid debts, intellectual property infringement, or violations of legal or regulatory requirements. Similarly, you may have rights under local laws to bring claims in your home courts, depending on the legal framework applicable to consumer contracts. If any provision of this governing law clause is found to be unenforceable, the remaining provisions shall remain in full force and effect.

You acknowledge that it is your responsibility to comply with any local laws applicable to online gambling, taxation, data protection, and other relevant areas. The fact that you are able to access the Mostbet platform from a particular country does not imply that our services are legal or licensed in that country, nor does it constitute an offer or solicitation to use our services where they are prohibited. If you are unsure about the legality of online gambling in your jurisdiction, you should seek independent legal advice before registering or placing bets. Mostbet shall not be liable for any consequences arising from your failure to comply with local legal requirements.

In interpreting these Terms, the English language version shall prevail, as explained previously, and any translation is provided solely for convenience. The headings used in these Terms are for reference only and shall not affect the interpretation of any provisions. Any ambiguity or inconsistency shall be resolved in a manner that upholds the validity of the Terms and reflects the intent of the parties as reasonably inferred from the context. By accepting these Terms, you confirm that you have had the opportunity to seek independent legal advice and that you understand the significance of the governing law and jurisdiction clauses.

Final Provisions

These Terms constitute the complete and exclusive agreement between you and Mostbet regarding your use of the platform and supersede any prior agreements, understandings, or communications, whether written or oral, relating to the subject matter herein. Any additional or conflicting terms proposed by you, for example in communications or on your own documents, are hereby rejected and shall have no effect unless expressly accepted in writing by an authorised representative of Mostbet. No delay or failure by Mostbet to exercise any right or remedy under these Terms shall be construed as a waiver of such right or remedy, nor shall any single or partial exercise of a right or remedy preclude any further exercise of that or any other right or remedy.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable one that most closely reflects the original intent, to the extent permitted by law. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Mostbet may assign or transfer its rights and obligations under these Terms, in whole or in part, to an affiliate or successor entity in connection with corporate restructuring, merger, acquisition, or similar events, provided that such transfer does not reduce your existing rights.

Any notices or communications from Mostbet to you may be provided via email, in-account messaging, website notifications, or other electronic means, and shall be deemed received once sent or posted, depending on the medium used. You are responsible for maintaining accurate contact details and for regularly checking your email and account messages for important information. Communications you send to us should be submitted using the official contact channels indicated on our website or application, to ensure proper handling and record-keeping. Informal communications, for example through social media, may not be accepted as formal notices for the purposes of these Terms.

By continuing to access or use the Mostbet platform, you confirm that you have read, understood, and agreed to be bound by all of the provisions set out in these Terms and in associated policies such as the Privacy Policy and Responsible Gambling Policy. You also confirm that you meet all eligibility requirements, including the 18+ age restriction, and that you will use the platform in a lawful and responsible manner. If at any point you no longer agree with these Terms, you must immediately stop using the services and request closure of your account. Your continued use of the platform after any changes or updates to these Terms constitutes your acceptance of those changes.

Mostbet thanks you for choosing our platform and encourages you to enjoy our casino games, Slots, and betting services responsibly, always keeping in mind the entertainment purpose of gambling and the importance of maintaining control over your play. We remain committed to transparency, legal compliance, and the protection of our Players, and we will continue to enhance our policies and tools to support a safe and fair gaming environment for all.