Why was my Mostbet bonus not credited?

If your Mostbet bonus was not credited, it usually means one of the bonus conditions was not met or there is a short delay.

Check these points:

1. See promo rules: Open the “Promotions/Bonuses” section and read the conditions (minimum deposit, promo code, time limit, game type – sports or casino).
2. Confirm deposit status: Go to “Balance” or “History” and make sure your deposit is completed, not pending or failed.
3. Promo code used correctly: If a code was required, check for spelling and whether you entered it before confirming the deposit.
4. Account limits: Make sure you don’t already have an active similar bonus and your profile is verified.
5. Contact support: If everything looks correct, contact Mostbet support via live chat or email and send: your login/ID, time of deposit, amount, payment method, and bonus name.

Tip: Always read bonus rules before depositing to avoid missing any condition.

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